Theīrand subdomain you specify determines the brand of the welcome email sent to the If the account has multiple brands, you can specify a brand subdomain. See Adding tags and users to organizations), you can add user tags. When user and organization tagging has been enabled for Zendesk Support (see With a pipe character (see Importing users into multiple organizations). Must already exist or the import will fail.Ĭan add a user to multiple organizations by separating the organization names The name of the organization that the user will be added to. Restriction field to assign your agent users predefined or custom roles. In the Enterprise version of Zendesk Support, you can also use the Light Agent, which means the user is given the same restrictions asĪ light agent (see About light agent permissions).requested, which means their own tickets (the end user or the.organization, which means tickets requested by users in the end.none, which means that they have no restriction and can access all.Note: To add a team member to a group, see Adding and removing team members from groups, which means tickets within this team member's group(s).assigned, which means tickets assigned to this team member.Restriction sets the team member's or end user's privileges, Restriction values of "organization" and "requested" can beĪssigned when the user's role is set to "End-user". Required for importing new users when the user's role is set to A shared phone number cannotĬase sensitive: "End-user", "Agent", or "Admin". If this is a shared phone number, set to "true". To work with Talk, phone numbers should be formatted Phone numbers that already exist are added as secondary lines. Unique phone numbers are added as direct lines. Notes are visible to team members only, not to Is visible to team members only, not to end-users. Including email address), you still need to include the email field in the CSVĭetailed information concerning this user, e.g. The external_id field as their only identifier (meaning you're not also
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